Skip Ribbon Commands
Skip to main content

Mystery Shopper

QUALITIES THAT WE LOOK FOR IN OUR MYSTERY SHOPPERS

Our Shoppers meet the following criteria.

  1. CONFIDENT; they need to be confident in approaching the assistant and in asking questions. They are confident in traveling to any areas within their Emirate.
  2. OBJECTIVE; they make notes on the facts rather than their emotion.
  3. OBSERVANT; they make mental notes on the various aspects of the mystery shop.
  4. ORGANISED; they research the outlet and area to be visited beforehand. They are familiar with the type of outlet to be visited, and have a pre planned scenario to use on the visit.
  5. GOOD WRITERS; they are expected to complete a comprehensive questionnaire after each visit. We expect a high standard of written English from our shoppers.
  6. FLEXIBLE; they are prepared to take on an unexpected assignment.
  7. UNDERSTAND; what is good customer service.
  8. CONFIDENTIAL; they remain anonymous to the outlet and staff.

WHO IS A MYSTERY SHOPPER

Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.
The information gathered usually involves employee performance, product quality and overall perception of the shopping experience. Our shoppers are both male and female. They come from all walks of life and different countries across the globe. They all share the common goal, a desire to improve the quality of customer service offered at present.

WHY DO RETAILERS NEED MYSTERY SHOPPERS?

The purpose of the Mystery Shopper is to provide the retailer with information on customer expectations and to enhance the employees’ awareness of the importance of good customer service. This in turn can help businesses increase sales. Through the reports we can provide a realistic picture to the retailer of how they are perceived by the customer. The reports also provide the retailer with suggestions on how to improve the service offered to the customer.

MYSTERY SHOPPER SELECTION PROCESS

Your application will be screened, successful candidates will be contacted for half day training. Your training will cover all important aspects of the mystery shopping, customer service standards, report writing & requirements needed to ensure that you are confident to complete your visits. During training you can ask questions and discuss concerns (if any). You will complete a ‘real’ assessment visit, write complete report for that visit and send it to DSES office. you will receive feedback on your performance during training.

Important Note:

Invitation for training does not mean you are selected as a shopper, selection is based on multiple factors such as ( Your skills & performance, training attendance, completing report on time & fulfilling all requirements).

MYSTERY SHOPPER ASSIGNMENTS

We are always happy to assist our shoppers with any difficulties they experience and provide ongoing support and additional routine trainings. You will receive your assignments by mail. For spread locations, time frame will be more flexible.

THE TYPE OF RETAILERS THAT YOU WILL VISIT

Our mystery shopping work covers a wide range of retailers and service providers, including; High Street Retailers, Cafes and Restaurants, Retail Banking, Automotives Services.

BEST SHOPPER

Shoppers are rated & ranked on every assignment they complete, rating and feedback for improvement is shared rating will become the basis for shoppers to get amount of future assignment and best rated shopper stands a chance of getting exciting prizes and best shopper certificate at the end of each quarter.

REMUNERATION

DSES mystery shopping assignments are substantially remunerated; every shopper has an opportunity to earn up to AED 10,000 every cycle based on their ability, dedication and time commitment. (Mystery shopping is conducted in four quarterly cycles every year and each cycle last for 45-50 days).

Important Note:

The remuneration structure is subject to change, to know the exact details or to apply to become a shopper pls contact at DSESshopper@dubaided.gov.ae.